Digital Transformation, Stemexe | 2 min read
What’s the problem with software these days?
Simple:
Most software vendors and software providers are only interested in selling their solutions regardless of if the software will benefit the customer or not.
But there’s a better way. You can make sure that the software you choose will give you a high ROI with a software guarantee.
Want to learn how? Read on.
My friend just got married.
He lives in his two-bedroom apartment. It's spacious and well-designed. It's close to his workplace and very accessible.
During one of my visits, he excitedly showed me a key.
He looked like someone who just won the lottery.
He was so happy because he had just rented a four-bedroom apartment.
I felt happy for him, too. That’s before he explained further.
He doesn't know when he will move to the new apartment. He just got married, and he might not need four bedrooms.
The four-bedroom apartment is smaller in space with fewer features than his apartment.
I was confused, so I asked:
“I don’t get it. Why did you rent it?”
He said:
“You know, in the future, I might have kids, and the landlord convinced me after he gave me a big discount.”
A year later, I visited him in that same two-bedroom apartment.
He hadn’t moved yet. But he was still paying rent for the other apartment.
When I asked him about it, he replied a bit ashamed:
"It seems I paid a high amount of money for just a key. I don’t know how I fell for it. I suppose I need to be smarter next time.”
I am not sure who to blame for my friend’s poor decision:
My friend for not being smart or the landlord who deceived him.
The point is:
This same happens with software purchases all the time.
Why?
Many software vendors and service providers are only interested in selling their product. But they’re not interested in knowing if the customer will use the software or not.
With the introduction of the cloud, most of the international software vendors get into a race on who will sell more cloud subscriptions.
They target their existing customers who previously purchased their software.
And these vendors use every trick in the book to ensure that their customers pay in advance for their online subscriptions.
These customers pay significant amounts of money for these subscriptions, but they never use them. They pay for the key, like my friend, and the myth of being "cloud-ready."
Business is based on ethics, and whatever the circumstances, companies shouldn't sell their customers a product they won’t use.
That should be part of their core values.
Vendors shouldn't sell or charge their customer for any product or service unless it will do a specific job and add value to the customer.
At stemeXe, we have a core standard:
We don't sell what our customers won’t use, and we will never charge unless the customer confirms that the value is realized.
What does this mean?
We give you a software guarantee so that you can be sure that your investment will produce a positive return on investment.
After all, why pay for something that isn’t a sound investment for you?
There you have it. A software guarantee will help you make sure that your investment pays off.
What’s the next software you will buy for your organization?
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Originally published Jan 29, 2019 9:21:42 AM, updated December 4, 2019
Topics: Digital Transformation Stemexe
Less than a minute read
The Enterprise Digital Canvas is a comprehensive and structured blueprint of your Digital Enterprise. This article summarises learnings from effective Digital Workspace design for COVID-19 response, using the Digital Canvas model.
See how it works here:
Architecture Is The Foundation Digital Workspace
A successful workspace for recovery and growth requires you to have a 360-view of your operating capabilities. This is only possible by effectively leveraging The Digital Canvas (World’s leading framework for Digital Design).
For more information, visit our Partner Arqitek.
2 min read
We live in a time that is characterised by a major technology takeover, a time experiencing the 4th industrial revolution. Companies that want to survive and evolve must keep track of technology breakthroughs, because as we’ve come to know, technology can make or break a company’s success.
In light of that, it is imperative to always look forward in anticipation and not just wait for a trend to start “trending”. We have created a list of what we speculate to be the major technology trends of 2020 that everyone should keep an eye out for.
No matter how much technology advances, it is agreed that no single tool can replace humans. Most organisations out there are already familiar with automation, which involves automating simple tasks that require processes with predefined rules and structured data. The idea of HyperAutomation, on the other hand, involves a combination of tools that together result in the creation of an organisation’s digital twin, which allows for the automation of more complex work.
According to Gartner, combining robotic process automation, intelligent business management software, and AI enables organisations to visualise how functions, processes, and key performance indicators interact to drive value.
Allowing this digital twin to become an integral part of the HyperAutomation process as it provides real-time continuous intelligence about the organisation will enable more informed decision making. Successful automation involves several key factors: discover, analyse, design, automate, measure, monitor, & reassess.
An example of a tool that is designed based on these factors would be Exceed’s ESP.
While Blockchain was first developed back in 1991, it came to life with the introduction of Bitcoin in 2009. The idea of bitcoin mimics printed currency in the transactional sense, but instead of being regulated by a central bank or government, bitcoin is regulated by a network of computers. Blockchain is the protocol on which bitcoin is built.
In the simplest terms, Investopedia defines Blockchain as “a distributed, decentralised, public ledger”, which translates to digital information (blocks) that are stored in a public database (chain). While blockchain is beneficial in peer to peer transactions and small-scope projects, it remains immature for enterprise deployments due to technical issues.
However, market speculations anticipate it to be fully scalable by 2023. According to research conducted by Gartner, “true blockchain will have the potential to transform industries, and eventually the economy, as complementary technologies such as AI begin to integrate alongside blockchain.”
Can Machines Think?
AI involves designing “human-like” machines that are able to perform tasks requiring intelligence. Machines are built to mimic processes and tasks that involve recognition of images, speech, or patterns & decision making. Those processes include acquiring information and rules, using those rules to reach conclusions, & self-correction.
Unlike traditional coding, the computer creates instructions for itself using machine learning algorithms rather than having humans write those instructions. To demonstrate the effect of AI, take google translate for an example.
When it first went live, google translate used to have more than a million lines of code (human-created instructions). Currently, google translate has 500 lines of code due to machine learning. However, while it is expected to overtake every industry, one must understand its limitations.
Knowledge in AI comes from data, and for the machine to be accurate, it must read from accurate data. While businesses have been understanding what AI can and can't achieve for the past few years, it expected that the future points towards a time where machines are appointed not only all of the physical work, as they have done since the industrial revolution, but also the mental work involving planning, strategising, and making decisions.
Sources:
https://www.investopedia.com/terms/b/blockchain.asp
https://www.gartner.com/smarterwithgartner/gartner-top-10-strategic-technology-trends-for-2020/
https://www.simplilearn.com/top-technology-trends-and-jobs-article
1 min read
You see the end product but we’re bringing you closer to the people behind it !
Among our recent partnerships, we joined forces with Ubility.
To bring the service provider closer to YOU, we sat down with their CEO Khaled Dassouki, to gain firsthand insight on the things they do and the types of human capital profiles that drive their success.
Khaled is a Lebanese national with an engineering background and PhD in Artificial Intelligence & Security obtained at Université de Technologie de Troyes, France.
As a result of over 20 years in the field, Khaled decided to establish Ubility in France and build it on a base of Artificial Intelligence in Customer Experience, which was considered to be highly innovative as it was a niche field.
Khaled was quick to notice that there had been a shift in the way business was carried out, the shift had been made to be more customer-focused. With that came new challenges, the ease with which customers can connect with the business led to a huge influx of queries and requests for support, which was very time consuming, tedious, and required businesses to grow their customer support teams leading to higher costs.
While growing their teams did solve some challenges momentarily, organisations were quick to realise that the complexity and average time required to resolve customer challenges was growing which eventually led to dissatisfied customers. Not only that, customer service agents were quickly burning out as they were answering an ever-growing list of routine questions rather than helping solve complex problems and offering innovative solutions.
Taking all that into account, Ubility offered an AI-powered platform that learns from interactions between an organisation’s customers & their customer care team to enable quick suggestions of appropriate solutions that could solve a customer’s challenge in seconds rather than minutes.
In addition to that, Ubility also offers AI training for professionals in the IT industry, a sales chatbot that is based on a recommender system and knows the sales cycle, and AI Consultancy in which they are recruited to build and implement AI services in response to an assessment of an organisation’s processes.
Success Story
Ubility was commissioned by a Telecom operator in the gulf to assess and analyse their IT processes. After a thorough analysis done by their team of experts, it was concluded that a huge portion of their IT processes had an opportunity for automation.
After studying the best ways in which they could automate their processes, they determined that incorporating AI would allow the elimination of a manual process by looking at historical data. Instead of their operational costs raking up to 50,000 USD a month, they were now cut by 80% to be only 10,000 USD.
Intrigued and want to learn more?
The Enterprise Digital Canvas is a comprehensive and structured blueprint of your Digital Enterprise. This article summarises learnings from effective Digital Workspace design for COVID-19 response, using the Digital Canvas model.
See how it works here:
We live in a time that is characterised by a major technology takeover, a time experiencing the 4th industrial revolution. Companies that want to survive and evolve must keep track of technology breakthroughs, because as we’ve come to know, technology can make or break a company’s success.
You see the end product but we’re bringing you closer to the people behind it !
